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Error Messages

Showing results 1 - 10 of 68

1. ECUT is displayed on the front of my converter. What do I do?

If you receive this error, bring your converter to a Customer Care Center to get a replacement.

http://support.brighthouse.com/Article/ECUT-On-Front-Of-Converter-10339/
2. This box not authorized for service is displayed on my TV. What do I do?

Resolving this error requires assistance from the Customer Care team. Please use the Contact Us link on this page to contact a Customer Care team member.

http://support.brighthouse.com/Article/Error-TV-Box-Not-Authorized-Service-1073/
3. e13 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E13-Error-Message-2705/
4. E001 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E001-Display-Front-Converter-Error-2827/
5. E002 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E002-Display-Front-Converter-Error-2829/
6. E003 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E003-Display-Front-Converter-Error-2832/
7. E004 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E004-Display-Front-Converter-Error-2834/
8. E005 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E005-Display-Front-Converter-Error-2836/
9. E006 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E006-Display-Front-Converter-Error-2838/
10. E007 is displayed on the front of my converter. What do I do?

You can often resolve this error by rebooting your converter.

http://support.brighthouse.com/Article/E007-Display-Front-Converter-Error-2840/

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