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Find out what you can expect from Bright House Networks and what you need to do when a technician is scheduled to come to your home for an installation, to upgrade services, or to resolve a problem with your services.
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Bright House Networks recommends that you be present for home visits, but in some cases, a person 18 years of age or older can act on your behalf. Find out more details.
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Find out how Bright House Networks lets you know when a technician is expected to arrive at your home for a scheduled repair or installation.
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Find out what your options are for contacting Customer Care to cancel or reschedule a home visit.
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Bright House Networks might need to access equipment on your property, such as poles or cables, to perform maintenance. A technician might also need access inside your home to resolve a service issue for one of your neighbors. Learn how you can validate that a technician is working for Bright House Networks.
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Make sure that Bright House Networks is able to reach you by telephone on the day of your scheduled appointment. You (or, in some cases, someone designated by you who is at least 18 years of age) also must be home for the entire home visit and must be able to provide proper identification, if required. Find out more details.
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7. After I have made an appointment for a service call (repair), is there anything else I need to do?Make sure that Bright House Networks is able to reach you by telephone on the day of your scheduled appointment. You (or someone designated by you who is at least 18 years of age) must be home for the entire home visit and must be able to provide proper identification. Find out more details.
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If you plan to dig on your property to plant a tree, put up a fence, or for construction, call 811 so locators can be notified to mark the utility lines underground before you put the shovel in the ground. To ensure your safety and to prevent utility line cuts or damage, wait until the underground utility lines are marked before you begin to dig.
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Forgotten the date and time of your service installation? Find out how you can use a My Services account to view any appointments you have scheduled.
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Yes, you can. Find the details on how to get a printed confirmation of your scheduled home visit.
