I have Windows 10, and I can't connect to the Internet.
The recent Windows 10 upgrade may have caused your computer to lose its IP address.
To restore your Internet connection
- Shut down your computer, and unplug your modem's power cord.
- If you have a router, unplug it.
- Wait 30 seconds, and then and plug in your modem.
- If you unplugged your router, plug it in again.
- Restart your computer.
If your Internet connection is not restored, Contact Us.
For further assistance visit us at http://brighthouse.com/contact_us/.