Spectrum Internet

I have Windows 10, and I can't connect to the Internet.

The recent Windows 10 upgrade may have caused your computer to lose its IP address.

To restore your Internet connection:

  1. Shut down your computer, and unplug your modem's power cord.
  2. If you have a router, unplug it.
  3. Wait 30 seconds, and then and plug in your modem.
  4. If you unplugged your router, plug it in again.
  5. Restart your computer.

If your Internet connection is not restored, Contact Us.

Article Number: 6453

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