If I paid for one-time access to a WiFi HotSpot but could not connect, how can I get a refund?
If you paid for one-time access to a WiFi HotSpot but were not able to access the Internet, you can fill out an online form to receive a refund. The refund will be applied to the credit card you used to pay for access.
Click to open the WiFi Services Refund Request Form.
For further assistance visit us at http://brighthouse.com/contact_us/.