Spectrum Voice

What is 3-Way Calling?

3-Way Calling enables you to add a third party to an existing phone conversation without operator assistance.

If you did not sign up for 3-Way Calling when you first got your Voice service, you can enable it online.

To enable the 3-Way Calling feature:

  1. Sign in to My Services.
  2. Select Manage Phone Features.
  3. For 3-Way Calling, select (edit).
  4. Select the Enable 3-Way Calling check box.
  5. Select Save Changes.

You can cancel this feature by clearing the check box.

To start a 3-way call:

  1. While on a call, tell the other party that you are putting him or her on hold.
  2. To place the other party on hold, press and quickly release the On/Off hook. Listen for three beeps and then a steady dial tone (stutter dial tone).
    • If you have a Flash button on your phone, you can press that instead of the On/Off hook.
  3. Dial the phone number of the party you want to add to the call.
  4. When that party answers, let him or her know that you are setting up a 3-way call.
  5. Press and quickly release the On/Off hook again to join the two calls.

Did You Know?

  • During a 3-way call, Call Waiting and Call Waiting Caller ID do not function. Additional incoming calls go directly to Voicemail. If you do not have Voicemail with your phone service, additional callers hear a busy signal.
  • It is possible to place a 3-way call by mistake. To avoid this, be sure to hang up for at least 2 seconds after ending one call and placing another. Make sure that you have a normal dial tone. If you try to place a new call after hearing a stutter dial tone, you could accidentally place a 3-way call between the party you just finished speaking to and the party you just dialed. A stutter dial tone can also indicate that you have a Voicemail message. If you pick your phone and hear a stutter dial tone, check your Voicemail to see whether you have any messages. Then hang up and start your call again.

To end a 3-way call:

  • If you initiated the call and hang up during a 3-way call, all parties are disconnected.
  • If either of the parties you called hang up during a 3-way call, your call with the remaining party continues.
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Article Number: 842

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