Account & Billing

What is identity theft?

Identity theft occurs when someone uses your personally identifiable information, such as your name or Social Security number (SSN), to access services without your authorization.

If you believe that you've been the victim of identity theft, take the following steps immediately:

  1. Visit the Federal Trade Commission's website on identity theft, and learn how to develop a recovery plan.
  2. As part of your recovery plan, place a fraud alert and get your report. You can place a free, 90-day fraud alert by contacting one of the three credit bureaus. That bureau must inform the other two.
    • Equifax
      Consumer Fraud Division, P.O. Box 740256
      Atlanta, GA 30374
      Phone: 1-888-766-0008
      Equifax Home page
    • Experian
      P.O. Box 4500
      Allen, TX 75013
      Phone: 1-888-397-3742
      Experian Home page
    • TransUnion
      Fraud Victim Assistance Department P.O. Box 2000
      Chester, PA 19016
      Phone: 1-888-909-8872
      TransUnion Home page
  3. Close any accounts that you suspect were involved in the scam. Immediately call and speak to the fraud or security department at each company. Making this a priority will ultimately reduce your liability. Follow up each call in writing, using certified mail with return receipt requested. This will enable you to prove that the companies received the letters.
  4. File a police report with your local agency and get a copy. Financial institutions require a copy of the police report in order to proceed with an investigation.
  5. File a complaint with the Federal Trade Commission. You can file a complaint online and get more information on identity theft on the FTC's identify theft site referenced in Step 1.
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Article Number: 10279

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