Spectrum TV

What is a sun outage?

Sun outages occur sometime in February or March and September or October of each year.

A sun outage is an interruption in or distortion of satellite signals caused by interference from solar radiation. As the sun's path across the sky gets lower each day, there are times when it's in a direct line behind a communication satellite that is sending programming signals to a receiving satellite dish on Earth. The effects are seen on most channels and occur during various times of the day, lasting up to 15 minutes.

Impacts on Service

You might experience short service interruptions due to sun outages. This includes:

  • Sparkles in the first days of the sun outage timeframe. It may gradually deteriorate to the point of total outage.
  • Blocks or freeze frames in the picture before and after peak times.

    Sun Outage Examples

Unfortunately, there is nothing that can be done to prevent sun outage effects.

If any group of channels is affected for more than 15 minutes, or if all channels are affected at one time, there may be a problem that is unrelated to sun outages. If you need assistance, please Contact Us.

Sun outages don't affect Internet, Voice, or On Demand services.

Article Number: 3161

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