Account & Billing

How do I set up my Voicemail to be delivered to my mobile phone as a text message?

Setup Prerequisites

Before you enable this delivery option, make sure that you:

Be sure to consider the fees charged by your text messaging provider.

To set up your Voicemail to be delivered to your mobile phone via text message:

  1. On the main toolbar, click My Services Tab. The My Services page opens.
  2. In the Phone section, click Voicemail to Email & Text. The My Services login page opens.
  3. Enter your My Services Username and Password, and click Sign In Button. The Phone Online Tools page opens to the Voicemail to Email and Text tab.
  4. For Voicemail Delivery Options, select On. The configuration options are enabled.
  5. In the Mobile Phone Delivery text box, enter the mobile phone number to which you want to send Voicemail-to-Text message transcriptions.
  6. From the Select Carrier drop-down list, select your mobile phone service provider.
  7. Click Add Phone Number.
    • Under Advanced Settings, the Use Profanity Filter for Voicemail transcription is selected by default. You can clear that selection if you wish.
  8. Click Save Changes.

More About Voicemail Delivery as Text Message

  • You can enter up to five mobile phone numbers to receive Voicemail as a text message.
  • You can change your settings at any time:
    • To leave a phone number in the system but turn off text message delivery to that number, clear the Include Transcription check box for that phone number.
    • To remove a phone number completely, click Remove Email Address.
    • To disable Voicemail delivery options at any time, select Off. Your existing settings are stored for future use.
  • Most messages are delivered within one minute of the caller leaving a voice mail, but delivery of messages is dependent on your own mobile phone carrier.
  • Deleting a message sent to your mobile phone by text message does not delete the message from your Voicemail. Conversely, if you delete a Voicemail, any text message remains until you delete it.

Did You Know?

  • Transcriptions are fully automated, so they may not be perfect.
  • Some mobile carriers only present the first 70 to 120 characters of the transcription. Others present the entire message split into multiple text messages.
  • If you do not receive your Voicemail messages as text messages after setting up this option, ensure that your Voicemail inbox is not full. You can delete old Voicemail messages via your handset or online with My Services. If you are still not receiving your Voicemail as a text message, Contact Us, and provide the name of your carrier.
  • To receive your Voicemail as email, see How do I set up my Voicemail to be delivered as email?

To find out about other ways to retrieve your Voicemail, see the following:

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Article Number: 9259

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