What should I do if I think my computer has been infected by a virus?

If you think your computer is infected with a virus or some other malicious software:

• If you already have antivirus/antispyware security software on your computer, scan your computer as soon as possible. At http://help.rr.com/security, Road Runner provides information about how to use the free McAfee AntiVirus software included with your service.
• If you do not have any antivirus and antispyware software, Bright House Networks and Road Runner offer McAfee AntiVirus free with your high-speed Internet service. To find out how to install it, see How do I get the free Internet security software that is offered by Road Runner?
• If antivirus software identifies a virus or malicious software, follow the instructions provided to remove the offending software.
• If you still have concerns after following these suggestions, contact a professional computer technician to service your computer.
• After your computer is cleaned, make sure that your network is secured. If you need more information, see How can I make my wireless network more secure? and How can I protect my computer from viruses and other malicious software?
• Online support for McAfee AntiVirus is available at http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS.

For more information on recovering from viruses, worms, and Trojan horses, as well as other information on securing your computer, visit the United States Computer Emergency Readiness Team website at http://us-cert.gov/cas/tips/ST05-006.html.