Spectrum Internet

How do I submit a complaint about spam or other unwanted email?

To assist the Security and Abuse Team in eliminating spam, it is recommended that you contact the Internet Service Provider through which you receive any spam.

If you receive spam from an address that ends in @brighthouse.com, @[division].rr.com, @roadrunner.com, or twc.com, contact us.

To notify Security directly from email:

  1. Select the check box next to the spam email.
  2. Click Report Spam. A pop-up page opens, asking whether you are sure you wish to forward the email to the security team and have the email automatically deleted.
  3. Click Yes to forward and report the spam email.

Blocking Spam

If you want to block mail from a particular email address, you can do so from your email Inbox or from within an open email.

To block spam from your email Inbox:

  1. Select the check box next to the email you want to block.
  2. Click Block. A pop-up page opens, asking you to select the email addresses and domains to add to your list of blocked senders with a list of possible addresses to block.
  3. Select all that you want blocked.

To block spam from within an open email:

  1. Click the X inside the stop sign in the From field. A pop-up page opens, asking you to select the email addresses and domains to add to your list of blocked senders with a list of possible addresses to block.
  2. Select all that you want blocked.

Blocked messages from that address and/or domain from then on are sent directly to the deleted folder.

  • There is a limit of 50 to the number of blocks on the blocked senders and domains list for each email address. Once you get to that limit and try to add another address or domain to the blocked senders and domains list, you receive a message that indicates that the entry was not added because you reached your maximum quota limit of allowed and blocked lists combined.

To unblock an address, open the Deleted Items folder and select a message from that address. Click Allow, and then click OK.

Complaining About Spam Originating Outside the Email System

If you do not use the email available as part of your Internet service and the spam you received was not sent by someone with an email address that ends in @brighthouse.com, @[division].rr.com, @roadrunner.com, or @twc.com, or content maintained by our Internet system, you are encouraged to contact the Internet Service Provider through which the email originated and find out the information they need to take action. Spectrum is not the proper contact for those complaints because our Internet system is not in a position to take any action.

A good place to begin in the instance of spam and unwanted email is http://spam.abuse.net.

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Article Number: 1643

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