Spectrum Internet

How do I submit a complaint about fraud or phishing originating in an email?

Submitting a complaint about any fraud concern that originated with a customer within our email system

Customers within our email system have an email address that ends in @brighthouse.com, @[division].rr.com, @roadrunner.com, or @twc.com. Forward a concern (including the email content and headers) to: abuse@rr.com.

The submission must contain the following information for the complaint to be processed:

  • Date of incident.
  • Time of incident.
  • Time zone in which the incident is captured.
  • Source IP address.
  • Destination IP address or addresses targeted in the incident.
  • If appropriate, content of email messages or Usenet postings.

Submissions must be made in plain text format. Do not attach files to your email. All reports must be included in the body of the message. If the full headers of the email are not included, we are unable to discern where the email originated and are not able to assist you with the matter.

To ensure that your complaint is handled most efficiently, report the message as quickly as possible.

From the Email Provided With Your Internet Service

  1. Open the email that you are forwarding to abuse@rr.com.
  2. In the email toolbar, click View Header. The Message Detail window opens.
  3. To the right of Full message, click View Header. A window opens, displaying the header details.
  4. Select all the headers displayed, and press CTRL + C to copy them.
  5. Click in the email you are sending to abuse@rr.com, and press CTRL + V to paste the headers into the email.

From Entourage

  1. Open the email that you are forwarding to abuse@rr.com.
  2. From the View menu, select Source. The message source opens in its own window.
  3. Select all the headers displayed, and press CMD + C to copy them.
  4. Click in the email you are sending to abuse@.rr.com, and press CMD + V to paste the headers into the email.

From Exchange

  1. Open the email that you are forwarding to abuse@rr.com.
  2. From the File menu, select Properties, and then select Details.
  3. Select Message Source. The Message Source window opens.
  4. Select the headers displayed, and press CTRL + C to copy them.
  5. Click in the email you are sending to abuse@rr.com, and press CTRL + V to paste the headers into the email.

From Mac OS X Mail

  1. Open the email that you are forwarding to abuse@rr.com.
  2. From the View menu, select Message, and click Long Header.
  3. With the full headers displayed, forward the message to abuse@rr.com.

From Outlook 2007

  1. Open the email message you are forwarding to abuse@rr.com.
  2. In Outlook 2007, double-click the message so that it opens in its own window.
  3. In the Options group, click the arrow to the right of Options. The Message Options dialog box opens.
  4. In the Internet headers text box, select all the headers, and press CTRL + C to copy them.
  5. Click in the email you are sending to abuse@rr.com, and press CTRL + V to paste the headers into the email.

From Outlook Express, Versions 5 and 6

  1. Open the email that you are forwarding to abuse@rr.com.
  2. From the File menu, select Properties, and then select Details.
  3. Select all the headers, and press CTRL + C to copy them.
  4. Click in the email you are sending to abuse@rr.com, and press CTRL + V to paste the headers into the email.

Submitting a complaint about any fraud concern that originated outside our system

Customers within our system have an email address that ends in @brighthouse.com, @[division].rr.com, @roadrunner.com, or @twc.com. If the incident that is the basis of the complaint does not originate from an email address with one of the extensions above or someone using our Internet system, then we are not the proper entity to contact because we are not in a position to take any action.

If this is the case, you may want to contact the Internet Service Provider (ISP) through which the fraudulent activity originated and provide that ISP with the information that it requests. A good place to begin in the instance of unwanted email is http://spam.abuse.net/userhelp/howtocomplain.shtml. For other types of complaints, a good resource to help you get started is http://abuse.net/users.phtml.

For your complaint to be handled most efficiently, report the message as quickly as possible.

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Article Number: 1638

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