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What are the possible statuses of an email sub account, and how do I update them?

Sub Account Statuses

Once you create a new sub user account, its status can be:

  • Active User — Able to send and receive emails.
  • Inactive User — Cannot send or receive emails.
  • User Pending Delete — Cannot send or receive emails. If you choose to delete an account, the account remains in User Pending Delete status for 72 hours before it is actually deleted.

Restoring a Deleted Account

Once you change the status of an email sub account to Delete, you have 72 hours to restore it. If you do not do so before then, the sub account is deleted.

To restore a deleted account:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Identify the sub account you want to restore.
  3. For that sub account, click Restore User. The Restore Sub User page opens.
  4. Click Restore User. A message is displayed, indicating that the change is successful.
  5. Click Return to User Management. In the Status column, the Active User icon is displayed.

To make a sub account inactive:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Identify the sub account you want to make inactive.
  3. For that account, click the Manage User link. The User Management page opens.
  4. For Account Status, select Disabled.
  5. Click Update. A message is displayed, indicating the update was successful.
  6. Click Return to User Management. In the Status column, the Inactive User icon is displayed.

To make an email sub account active:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Identify the sub account you want to make inactive.
  3. For that account, click the Manage User link. The User Management page opens.
  4. For Account Status, select Enabled.
  5. Click Update. A message is displayed, indicating the update was successful.
  6. Click Return to User Management. In the Status column the Active User icon is now displayed.
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