Account & Billing

How do I set up recurring payments?

You can set up recurring payments:

To set up recurring payments online using your credit card:

  1. Sign in to My Services.
  2. On the My Services page under Account & Billing, select Pay My Bill.
  3. In the Account Overview section, select Enroll in Auto Pay.
  4. From the Select Payment Type drop-down list, select Credit/Debit Card, and then select Next.
  5. Enter the name of the card holder as it appears on the card.
  6. Enter the card number.
  7. Enter the expiration date in MM YY format.
  8. Select Add Card.
  9. Read the terms and conditions, and then select I have read and and accept the Auto Pay Terms & Conditions.
  10. Select Agree. A confirmation message is displayed.
  11. Select Close.

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To set up recurring EFT payments online:

  1. Sign in to My Services.
  2. On the My Services page under Account & Billing, click Pay My Bill.
  3. In the Account Overview section, select Enroll in Auto Pay.
  4. From the Select Payment Type drop-down list, select Checking or Savings, and then select Next.
  5. Enter the name on the bank account.
  6. Enter your bank's routing number.
  7. Enter your bank account number.
  8. Select Add Account.
  9. Read the terms and conditions, and then select I have read and and accept the Auto Pay Terms & Conditions.
  10. Select Agree. A confirmation message is displayed.
  11. Select Close.

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To set up recurring credit card payments in the My Spectrum app:

  1. Open the My Spectrum app, and sign in to My Services if necessary.
  2. Select Billing.
  3. Select Enroll in Auto Pay.
  4. Select the button to enable Auto Pay. Any existing payment methods are listed.
  5. Select an existing payment method or select Use a Different Payment Method to add a new card. Credit/Debit Card is selected by default.
  6. Enter the card number and expiration date or select the camera icon Camera Icon to scan your card information. Position your card so that the edges match the displayed rectangle.

    Scan Area

  7. Select Done.

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To set up recurring EFT payments in the My Spectrum app:

  1. Open the My Spectrum app, and sign in to My Services if necessary.
  2. Select Billing.
  3. Select Enroll in Auto Pay.
  4. Select the button to enable Auto Pay. Existing payment methods are listed.
  5. Select an existing payment method or select Use a Different Payment Method. Credit/Debit Card is selected by default.
  6. Select Checking/Savings.
    • Checking is selected by default. You can also select Savings from the drop-down list.
  7. Enter your routing number and account number.
  8. Enter a Nickname for the account, for example, Credit Union Checking.
  9. Select Done.

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Setting up a recurring payment in person

Professionals at Spectrum stores can help you sign up for recurring payments or register for an online bill payment. See more information about finding the nearest Spectrum store in your area.

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Article Number: 417

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