Phone

What is Selective Call Forwarding?

Selective Call Forwarding enables you to forward only the calls from phone numbers that you designate, rather than forwarding all your calls. You can manage Selective Call Forwarding using your My Services account. When Selective Call Forwarding is enabled:

  • Only calls from the numbers that you specify are forwarded.
  • All other calls ring to your Home Phone.
  • If you do not answer forwarded calls, they will not be returned to Voice Mail.
  • Forwarded calls will not be displayed for any Caller ID or recent calls list for your Home Phone.

Selective Call Forwarding cannot be activated or canceled using your Home Phone or Easy Gadget. You must use your My Services account.

To activate Selective Call Forwarding using My Services:

  1. On the main toolbar, click . The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Manage Phone Features. The Home Phone Online Tools page opens to the Phone Feature Settings tab.
  4. Click Call Forwarding.
  5. In the Selective Call Forwarding section, select Forward calls from select numbers to.
  6. Enter the number to which you want to forward select calls.
  7. In the Select Numbers text box, enter a 10-digit number you would like to forward, and click . The number is added to the list.
  8. Repeat Step 7 for each number you want to forward.
    • Selective Call Forwarding and Selective Call Blocking have a combined maximum of 30 numbers allowed to be entered between the two lists. For example, if there are 20 numbers on the Selective Call Forwarding list, there can only be up to 10 numbers on the Selective Call Blocking Select Numbers list.
  9. In the Features Overview section, click . A message is displayed, stating that your changes have been saved.

To cancel Selective Call Forwarding for all specified numbers:

  1. On the main toolbar, click . The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Manage Phone Features. The Home Phone Online Tools page opens to the Phone Feature Settings tab.
  4. Click Call Forwarding.
  5. In the Selective Call Forwarding section, clear the Forward calls from select numbers to check box.
  6. In the Features Overview section, click . A message is displayed, stating that your changes have been saved.

To cancel Selective Call Forwarding for a specific number:

  1. In the Select Numbers section, locate the number for which you would like to cancel Selective Call Forwarding, and click .
  2. In the Features Overview section, click . A message is displayed, stating that your changes have been saved.
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Article Number: 2068

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