Spectrum TV

I forgot my Parental Control PIN number for TV programming.

You can Contact Us to request a reset of your Parental Control PIN , or you can follow these steps to rest your PIN online.

To reset your Parental Control and purchase PINs online:

  1. Sign in to your online account.
  2. Under Account & Billing, select Manage Equipment. A list of your equipment is displayed.
  3. Select Manage for the DVR or Spectrum Receiver for which you want to reset PINs.
  4. For Reset PINs, select Go. A confirmation message is displayed, telling you what your new PINs are.
  5. Select Close.

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To reset your PIN using the My Spectrum app:

  1. Open the My Spectrum app, and sign in if necessary.
  2. Select Equipment.
  3. Select the Spectrum Receiver or DVR for which you want to reset the PIN.
  4. Select Reset PIN.
  5. Select Confirm. A confirmation message is displayed, telling you what your new PIN is.
  6. Select OK.

Once the PINs are reset, you change the new PINs using your Spectrum Receiver or DVR.

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Don’t have the My Spectrum app?

Download the My Spectrum app today to pay your bill, check your equipment, view your channel lineup and more.
Download on the App Store iTunes  |  Download on Google Play Google Play

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Article Number: 1553

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