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If you are a Home Phone customer and your modem has a battery, and a different process is required. See How do I reboot my Home Phone modem, or MTA?
If you have a modem-router combination, pressing the Reset button on the back of your modem wipes out your network settings. If you have a standard modem, pressing the Reset button does the same thing as the preceding instructions. Do not press Reset unless instructed to do so by a customer service representative.
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