Account & Billing

How do I report identity theft to Spectrum?

For Spectrum to investigate a claim of identity theft, the following documentation is required:

  1. A completed ID Theft Form.
    • Please retain a copy of this document for your records. If after 6 weeks you haven't received a status or would like an update, please call us at 1-855-222-7342.
  2. Photocopy of a valid government-issued photo-identification card (for example, a driver's license, state-issued ID card, or passport).
  3. Proof of residency during the time of disputed bill or fraudulent account (for example, a rental/lease agreement in your name, utility bill, or insurance bill).
  4. A copy of the report filed with your local police or sheriff's department. If you are unable to obtain a police report, please notate this within the Victim's Law Enforcement Actions section of the ID Theft Form.
  5. Once completed, mail the notarized ID Theft Form and all supporting documents to:

    Charter Communications
    ATTN: Law Enforcement Response Team: ID Theft
    12405 Powerscourt Drive
    St. Louis, MO 63131

    You can also fax the documentation to 1-888-726-9069.

Spectrum is unable to process claims that are incomplete or missing any required information.

To have an ID Theft Form mailed to you, please call 314-288-3110 and leave the following information:

  • First and last name.
  • Complete mailing address including city, state, and ZIP code.
  • Telephone number where you can be reached.
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Article Number: 10351

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