Spectrum Voice

How do I remove the battery from my phone modem (MTA)?

See the Our Policies page to review the phone modem battery policy.

The following is a list of the phone modems, or MTAs, that are provided as part of your Spectrum Voice® service. When you find your model, click the link to view instructions for removing the battery.

Always unplug your phone modem prior to removing the battery.

Arris TM402G

Arris TM402P

Arris TM502G

Arris TM602G

Arris TM604

Arris TM608(G)

Arris TG852G

Arris TG862G

Arris TG1672

Arris TG1682G

Motorola SBV 4200

Motorola SBV 5220

Motorola SBV5222

Motorola SBV5322

SA Webstar DPC2203C

SA Webstar DPX2203C or
DPX2203C-S

Technicolor (RCA by Thomson) DWG 855

Ubee DVW3201B

Ubee (Ambit) U10C022

Arris

Arris TM402G

Modem Image

To remove the battery:

  1. Locate the battery compartment as shown in the picture.
  2. Press down on the latches to release the battery door. Set the battery door aside.
  3. Pull up on the latch above the battery and pull the battery out at the same time.
  4. Replacement battery model is 790511.

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Arris TM402P

Modem Image

To remove the battery:

  1. Locate the battery compartment as shown in the picture.
  2. Press down on the latches to release the battery door. Set the battery door aside.
  3. Pull up on the latch above the battery and pull the battery out at the same time.
  4. Replacement battery model is 790511.

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Arris TM502G

Modem Image

To remove the battery:

  1. Locate the Latch End as shown in the picture.
  2. Insert a finger into the latch opening. Then press down and pull back on the latch holding the battery door.
    • Note the orientation of the battery for future reference, as it will only fit completely if it is inserted correctly.
  3. Pull the door toward you to remove it, and then slide the battery out.
  4. Replacement battery model is 790512.

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Arris TM602G

Modem Image

To remove the battery:

  1. Locate the Latch End as shown in the picture.
  2. Insert a finger into the latch opening. Then press down and pull back on the latch holding the battery door.
    • Note the orientation of the battery for future reference, as it will only fit completely if it is inserted correctly.
  3. Pull the door toward you to remove it, and then slide the battery out.
  4. Replacement battery model is 790512.

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Arris TM604

Modem Image

To remove the battery:

  1. Pull back the battery door latch and remove the battery door. Set the door aside.
  2. Pull the strap until the battery disconnects and slides out of the bay.
  3. Replacement battery model is 790512.

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Arris TM608(G)

To remove the battery:

  1. Locate the battery cover on the front of the MTA.
  2. Insert a finger into the latch opening, press down and pull back on the latch while holding the battery door.
  3. Note the orientation of the battery for future reference, as it will only fit completely if it is inserted correctly.
  4. Pull the door towards you to remove it, then slide the battery out.
  5. Replacement battery model is 790512.

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Arris TG852G

Modem Image

Modem Image

To remove the battery:

  1. Unplug the power cord from the device.
  2. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway).
  3. Pull the door toward you.
  4. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery out of the bay.
  5. Reattach power cord to the power adapter.
  6. Reinstall the new battery by once again aligning the battery with the slots on the back of the bay and pressing down.
  7. Reinstall rear cover from battery port. Replacement battery model is 790512.

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Arris TG862G

Modem Image

Modem Image

To remove the battery:

  1. Unplug the power cord from the device.
  2. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway).
  3. Pull the door toward you.
  4. Hold the battery so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery out of the bay.
  5. Reattach power cord to the power adapter.
  6. Reinstall the new battery by once again aligning the battery with the slots on the back of the bay and pressing down.
  7. Reinstall rear cover from battery port. Replacement battery model is 790512.

Modem Image

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Arris TG1672

Modem Image

To remove the battery:

  1. Press down and pull back on the latch holding the battery door.
  2. Pull the door to you and slide the battery out of the bay.
  3. Replacement battery model is 790512.

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Arris TG1682G

Modem Image

To Remove the Battery:

  1. Press down and pull back on the latch holding the battery door. This is at the bottom of the gateway.
  2. Pull the door to you, and set the door aside.
  3. Slide the battery out of the bay.
  4. Replacement battery model is 790512.

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Motorola

Motorola SBV 4200

For assistance with this modem and information on a battery, Contact Us.

  • Replacement battery is 515757-001.

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Motorola SBV 5220

Modem Image

To remove the battery:

  1. Locate and remove the battery cover on the bottom of the MTA by depressing the locking tabs.
  2. Pull the pull-tab on the battery and pull out the battery at the same time.
  3. Replacement battery is 515757-001.

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Motorola SBV5222

Modem Image

To remove the battery:

  1. Locate and remove the battery cover on the bottom of the MTA by depressing the locking tabs.
  2. Pull the pull-tab on the battery and pull out the battery at the same time.
  3. Replacement battery is 515757-001.

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Motorola SBV5322

Modem Image

To remove the battery:

  1. Place the SBV5322 on its side and remove the battery cover on the bottom.
  2. Pull the pull-tab on the battery and pull out the battery at the same time.
  3. Replacement battery is 515757-001.

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Scientific Atlanta

Scientific Atlanta WebStar DPC2203C

Modem Image

To remove the battery:

  1. Turn the modem over.
  2. Gently release the latch (Image Step 1) to open the battery cover and gain access to the battery compartment (Image Step 2).
  3. Hold the plastic strip on the front of the battery and gently slide the battery forward to remove it.
  4. Replacement battery is 4008300.

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Scientific Atlanta WebStar DPX2203C

Modem Image

To remove the battery:

  1. Press on the front of the battery door, located on the front of the unit. That unlocks and opens the door.
  2. A latch drops down from the top of the MTA. If it is lowered, raise it before trying to release the battery.
  3. Hold the plastic strip on the front of the battery, and pull the battery forward to remove it.
  4. Replacement battery is 4008300.

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Technicolor (RCA by Thomson)

DWG855

Modem Image

To remove the battery:

  1. Unplug the power cord.
  2. Remove the battery cover from the MTA's rear panel.
  3. Move the white release lever to the right to release the battery.
  4. Pull the fabric tab attached to the battery. The battery slides out.
  5. Replacement battery is BPLC-2600.

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Ubee (Ambit)

Ubee DVW3201B

Modem Image

To remove the battery:

  1. Unplug the MTA.
  2. Turn the MTA on its side.
  3. Press the release tab and open the compartment.
  4. Remove the battery by pulling on the attached tab.
  5. Replacement battery is SMPCM9.

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Ubee U10C022

Modem Image

To remove the battery:

  1. Locate the battery cover on the back plane of the MTA, opposite the connecting ports.
  2. Gently release the latch to open the battery cover and gain access to the battery compartment.
    • Do not detach the battery cover. The battery plugs into the bay with the printed label side of the battery facing the connecting ports on the back plane of the MTA.
  3. Open the battery cover, and pull the flexible plastic tab on the end of the battery to remove it from the MTA.
  4. Replacement battery is SMPCM1.

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Article Number: 4229

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