Account & Billing

Refreshing Your Equipment Online

A refresh sends a signal to your equipment (a modem, router, or Spectrum Receiver) to ensure communication. A refresh might be helpful if:

  • You've swapped your equipment at a Spectrum Store and it's not working properly.
  • Your TV picture is breaking up or you're getting an error on a TV channel.
  • Your on-screen Guide isn't showing any programs.
  • Your equipment wasn't hooked up for a while and doesn't work when it's reconnected.

You can refresh your equipment online or with the My Spectrum app.

To refresh equipment using the My Spectrum app:

  1. Open the My Spectrum app, and sign in if necessary.
  2. Select Equipment. Your Spectrum equipment is displayed, as well as the status:
    • A green check mark indicates that your equipment is communicating properly.
    • A red X indicates that the equipment isn't communicating with the cable network.
  3. To refresh all equipment, select Refresh All.
  4. To refresh just one piece of equipment select it, and then select Refresh Status. The status is reloaded.
  5. If a red X is displayed when the refresh is complete, Contact Us to get help from an agent.

To refresh equipment online:

  1. Sign in to your Spectrum online account.
  2. Under Account & Billing, select Manage Equipment.
  3. To refresh all equipment, select Refresh All Equipment. To refresh just one piece of equipment (recommended), select Manage for the equipment you want to refresh. Details about that piece of equipment and the actions you can take are displayed.
  4. For Refresh Equipment, select Go. A confirmation message is displayed.
  5. Select Close.
  6. For Check Service Status, select Go.
    • A check mark indicates that your equipment is communicating properly.
    • An X indicates that the equipment isn't communicating with the cable network.
  7. If an X is displayed when the refresh is complete, Contact Us to get help from an agent.
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Download the My Spectrum app today to pay your bill, check your equipment, view your channel lineup and more.
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Article Number: 8175

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