Spectrum TV

I have no audio and a black box in front of my picture.

A large black box taking up most of your screen is caused by one of your TV's closed captioning options, called Text. Use one of the more standard closed captioning options instead, or simply turn closed captioning off if you do not want to use it.

  • Press the CC or Closed Captioning button on your TV's original remote control until the box is gone.
  • If you want to use your TV's closed captioning, choose one of the other CC options, such as CC1 or CC2.
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Article Number: 2375

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