Account & Billing

Making Payments Using the My Spectrum App

You can use the My Spectrum app to:

To set up recurring credit card payments in the My Spectrum app:

  1. Open the My Spectrum app and sign in to your Spectrum account if necessary.
  2. Select Billing.
  3. Select Enroll in Auto Pay.
  4. Select the button to enable Auto Pay. Any existing payment methods are listed.
  5. Select an existing Payment Method or select Use a Different Payment Method to enter a new card. Credit/Debit Card is selected by default.
  6. Enter the card number and expiration date and select Done, or select the camera icon to scan your card information. When you position your card so that the edges match the rectangle that's displayed, the camera automatically scans your card.
  7. Enter a nickname for the card, and select Done.
  8. On the Payment Success screen, verify the amount and method of payment, and select Done.

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To set up recurring payments from your bank account with the My Spectrum app:

  1. Open the My Spectrum app and sign in to your Spectrum account if necessary.
  2. Select Billing.
  3. Select Enroll in Auto Pay.
  4. Select the button to enable Auto Pay. Any existing payment methods are listed.
  5. Select an existing payment method or select Use a Different Payment Method. Credit/Debit Card is selected by default.
  6. Select Checking/Savings.
    • Checking is selected by default. You can also select Savings from the drop-down list.
  7. Enter your routing number and account number.
  8. Enter a Nickname for the account, for example, Credit Union Checking.
  9. Select Done.

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To make a one-time payment using the My Spectrum app:

  1. Open the My Spectrum app, and sign in to your Spectrum account if necessary.
  2. Select Make Payment.
  3. The Payment Amount field displays the payment due, but you can select that amount to enter a different amount. When you are finished, select Done.
  4. The default payment date is today. To change the date, select it and then and select a different date using the calendar tool. When you are finished, select Done.
  5. Select Payment Method.
  6. Use the default payment method, or select that payment method and then select Use a Different Payment Method to enter a new card or bank account.
    • If you add a new Checking/Savings account, Checking is selected by default. If you want to pay with a savings account, select Savings from the drop-down list. Then enter the information requested to complete the form.
    • If you add a new Credit/Debit Card, enter the card number and expiration date or select the camera icon  to scan your card information. When you position your card so that the edges match the displayed rectangle the camera automatically scans your card.
  7. Enter a Nickname for the card, such as Credit Union VISA.
  8. Select Done.
  9. Select Make Payment.
  10. On the Payment Success screen, verify the amount and method of payment, and select Done.

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Don’t have the My Spectrum app?

Download the My Spectrum app today to pay your bill, check your equipment, view your channel lineup and more.
Download on the App Store iTunes  |  Download on Google Play Google Play

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Article Number: 4991

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