Account & Billing

What is the My Spectrum app?

My Spectrum is a free app that provides access to your My Services account on iPhones, iPads, and Android phones and devices.

Features

Your My Services Account
  • Register for a My Services account.
  • Change your My Services password, update your security questions, or change the email address associated with your My Services account.
Appointments
Payments
Equipment and Services
Locations Map
Service Interruption Notifications
  • View automatic alerts when you're affected by a service interruption.
  • If you have a service interruption, you can ask to be notified when the issue is resolved.
Contact Us On the Support screen, select Call Us.
Apps Based on Your Subscribed Services
  • Get Spectrum apps: Spectrum TV, BHN WiFi Finder, and Home Security.
  • Download TV Everywhere apps such as HBO GO, FX Now, and WatchESPN.

Find out how to get the My Spectrum app.

Eligibility

All you need is:

  • A My Services account. If you don't have a My Services account, you can sign up using the My Spectrum app.
  • An iPhone, iPad, or Android device that meets the minimum system requirements:
    • iPhone/iPad Requirements
      • iOS 8.0 or higher.
      • A US-based iTunes account to download the app.
      • At least 36 megabytes (MB) of available storage space on your device.
    • Android Requirements
      • Android devices higher than 4.1.
      • Access to the Google Play Store to download the app.
      • At least 17 MB of available storage on the device.

The My Spectrum app is not available for jailbroken devices.

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Article Number: 10399

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