Spectrum Internet

How do I manage email sub accounts?

You can use Subscriber Self Care to manage email sub accounts, including:

  • Creating and deleting sub accounts.
  • Changing the amount of storage available for sub accounts.
  • Changing account users.
  • Changing the status of sub accounts to active or inactive.
  • Changing passwords.

To modify an account user's name:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Click Manage User. The User Management page opens.
  3. Enter a new First Name.
  4. Enter a new Last Name.
  5. Click Update.

Sub Account Statuses

Once you create a new sub user account, its status can be:

  • Active User — Able to send and receive emails.
  • Inactive User — Cannot send or receive emails.
  • User Pending Delete — Cannot send or receive emails. If you choose to delete an account, the account remains in User Pending Delete status for 72 hours before it is actually deleted.

To make a sub account inactive:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Identify the sub account you want to make inactive.
  3. For that account, click the Manage User link. The User Management page opens.
  4. For Account Status, select Disabled.
  5. Click Update. A message is displayed, indicating the update was successful.
  6. Click Return to User Management. In the Status column, the Inactive User icon is displayed.

To make an email sub account active:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Identify the sub account you want to make inactive.
  3. For that account, click the Manage User link. The User Management page opens.
  4. For Account Status, select Enabled.
  5. Click Update. A message is displayed, indicating the update was successful.
  6. Click Return to User Management. In the Status column the Active User icon is now displayed.

Restoring a Deleted Account

Once you change the status of an email sub account to Delete, you have 72 hours to restore it. If you do not do so before then, the sub account is deleted.

To restore a deleted account:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. Identify the sub account you want to restore.
  3. For that sub account, click Restore User. The Restore Sub User page opens.
  4. Click Restore User. A message is displayed, indicating that the change is successful.
  5. Click Return to User Management. In the Status column, the Active User icon is displayed.

To change a sub account password:

  1. Using your master account email address and password, log in to selfcare.rr.com.
  2. On the User Management tab, in the list of sub accounts identify the account for which you want to change the password.
  3. Click the Change Password link for that sub account. The Change Password information is displayed.
  4. Enter the New Password.
  5. In the Confirm Password text box, enter the new password for this sub account again.
  6. Click Change Password. A message is displayed, indicating that the password update was successful.
  7. Click Log Out or Return to User Management.

Password Guidelines

Your new password:

  • Must be between 8 and 20 characters long.
  • Must include at least one uppercase letter, one lowercase letter, and one number.
  • Must include at least one special character (symbols, punctuation marks, etc.).
  • Must not be the same as any of your previous passwords.

To set the storage capacity for email accounts:

  1. In your Internet browser, enter https://mail.brighthouse.com, and complete the login process. The Inbox page opens.
  2. Click Settings. The Settings page opens.
  3. In the Manage mailbox settings section, click Manage mailbox accounts. The Manage Mailbox Account page opens.
  4. In the Email Address column, click the address for which you want to change the storage capacity. The Edit Account page opens.
  5. In the Allocate Quota text box, modify the number of kilobytes you want allocated to that account.
    • Look below the text box to see how many kilobytes (KB) are available.
  6. Click OK. The Manage Mailbox Accounts page opens. The change you made is displayed in the Quota in Use column.

You can repeat steps 4 through 6 to change the storage capacity for other email accounts.

If you have already allocated all your storage capacity for your Internet subscription but you want to increase storage capacity for a particular email account, you must first reduce the storage capacity for one of your other email accounts.

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Article Number: 1389

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