Internet

How do I log in to a Bright House Networks WiFi area as a High Speed Internet customer?

BHN Secure offers the same service as public WiFi, but goes beyond by providing you a secure connection in a public environment. All you need is to be a BHN Internet customer and have a My Services account. Road Runner credentials cannot be used to login to BHN Secure. The BHN Secure connection provides a few benefits that public WiFi cannot.

  • It uses an encrypted and authenticated SSID to be sure customers avoid impersonation hotspots.
  • After logging onto BHN Secure for the first time, you will automatically connect to the network whenever you have WiFi enabled and are in range of a BHN Secure network.
  • There is no limit on how many devices using same My Services credentials can be registered to sign onto BHN Secure.
    • To minimize fraud, only 7 devices can be connected to and be using BHN Secure at one time.

Supported Devices and Operating Systems

  • Mac Computer: OS X 10.9 and up
  • Windows: Windows and up
  • Android: Android 4.0 and up
  • iPhone and iPad: iOS 7 and up

iOS

There are two methods for logging on with an iOS 7 or higher device. The best method is to install the BHN Secure profile. This automatically logs you onto BHN Secure whenever your WiFi is enabled and you are in-range of a BHN Secure network. You can set this profile up at any time.

Install the BHN Secure profile.

  1. Go to the Profile Setup page on Safari; other browsers may not work.
    • If not already connected a BHN Secure network, follow the instructions that appear on the setup page.
  2. Use My Services credentials to log in. Click or tap Sign In and Install Profile.
  3. On the Download Profile page, click Install Now.
  4. An Apple device page opens. Click Install.
    • If the device has a password, enter the password when prompted.
  5. An alert displays saying the device's settings will be changed if the profile is installed. Click or tap Install Now.
  6. Click done when the Profile Installed screen shows.
  7. Return to the browser and click Return to Last Application.
  8. Open Settings then tap WiFi.
  9. Select BHN Secure from the list of available networks.

If you wish to delete this profile:

  1. Open Settings.
  2. Tap Profile, then tap the BHN Secure Configuration Profile.
  3. Tap Delete Profile.
  4. Enter your device's passcode and then click Delete when the Delete Profile alert shows.

Connect to the network in the WiFi Settings.

  1. Open Settings then tap WiFi.
  2. Select BHN Secure from the list of available networks.
  3. Enter your My Services account username and password, and then tap Join.
  4. On the Certificate screen, tap Accept.

Mac Computer

  1. Click the WiFi icon on the top menu bar. Select BHN Secure. Make sure that the lock icon is next to it.
  2. Enter your My Services account username and password, and then click Join.
  3. If the Verify Certificate alert shows, click Continue.
  4. If prompted to enter username and password, enter your Apple ID and password.

Android/Kindle

  1. Tap the Settings icon. Be sure that your WiFi is on.
  2. Select BHN Secure from the list of available networks. Be sure there is a lock symbol next to the network's WiFi symbol.
  3. From the login screen, specify the following then tap Connect.
    • EAP method: PEAP
    • Phase 2 authentication: MS-CHAPv2
    • CA certificate: (unspecified)
    • User certificate: (unspecified)
    • Identity: My Services username
    • Password: My Services password

Windows

  1. Click on the WiFi Networks Icon on the bottom task bar.
  2. Select BHN Secure from the list of available networks and click Connect.
  3. Enter your My Services username and password into the Network Authentication screen.
  4. Select Public Network on the Set Network Location screen.
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Article Number: 2777

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