Phone

How do I listen to, save, and delete my Voice Mail messages online using My Services?

To hear or save Voice Mail messages online using My Services:

  1. On the main toolbar, click . The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Check Voice Mail Messages. The Home Phone Online Tools page opens to the Voice Mail Inbox tab.
  4. To listen to a message, click .
  5. A pop-up window is displayed, asking you if you want to open or save the file or cancel.
    • Click Open to hear the message.
      • If you want to save the message on your Home Phone Voice Mail and in My Services, do not do anything. The message remains unless you delete it from your Voice Mail Inbox.
    • Click Save to save the message to your computer. For more details, see How do I save Voice Mail messages to my computer's hard drive?

To delete Voice Mail messages online:

  1. From your Voice Mail Inbox, click for the message you want to delete. A pop-up is displayed, asking you to confirm that you want to delete the message.
  2. Click OK.
    • Voice Mail messages must be deleted one by one. However, if you do not need to listen to the messages first, you can do so more quickly using My Services because you do not have to listen to any part of the messages before deleting them.

Status of Deleted Messages

Whether you retrieve Voice Mail via your phone or online through My Services, the information is stored in the same location. If you remove Voice Mail using one tool, it is removed from both. If you want to keep messages but need to free up space in your Inbox, you can save Voice Mail messages to your computer's hard drive.

If you delete all Voice Mail messages online, you still hear a stutter dial tone when you pick up your Home Phone. Press *98 on your Home Phone to remove the stutter dial tone.

Did You Know?

  • The voice mail inbox shows the phone number, name, date and time of the call, as well as the duration of the message and its status.
  • A ! indicates a message marked as urgent by the caller.
  • Click Refresh to display any new messages received while logged in to My Services.
  • By default, Voice Mail messages are displayed in the order they are received, newest to oldest. You can click a column header to sort the messages differently.
  • If you have two Home Phone lines, you will have two separate voice mail inboxes.
  • The Voice Mail inbox stores 40 minutes of messages, but there is no limit to the number of messages.
  • Callers are notified if the mailbox is full and not accepting new messages.
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Article Number: 1410

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