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How do I set up my iPhone to receive email from my email account?

The email setup for iPhones and iPads is designed to configure your devices using IMAP.

We recommend using IMAP settings on all devices to prevent errors.

  • Using IMAP and POP3 simultaneously (or using POP3 across multiple devices) can cause mail synchronization errors when trying to send, receive or access email.
  • You might get an error message such as this: “The mail server denied access to your account because another mail client was using it.”

For more information, see Differences in How IMAP and POP3 Email Protocols Work.

To configure your iPhone or iPad for your email account using IMAP:

  1. From the home screen on your iPhone or iPad, select Settings.
  2. Select Mail, Contacts, Calendars.
  3. Select Add Account, located in the Accounts section at the top of the screen.
  4. On the screen listing popular email hosts, select Other.
  5. Under Mail, select Add Mail Account.
  6. A screen will prompt you to enter the following information:
    • Name — The desired name to associate with your account.
    • Address — Enter your email address.
    • Password — Enter the password associated with your email account.
    • Description — This field is automatically populated with your email address. You can change this if you wish.
  7. Select Next.
  8. Your iPhone or iPad displays status messages during the verification process:
    • "Looking up account information"
    • "Verifying account information."
    • When verification is complete, the Mail, Contacts, Calendars screen is displayed with your email address listed under Accounts.

If your email server settings are not populated automatically, following are the manual settings.

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To configure your iPhone or iPad for your email account using POP3:

  1. From the home screen on your iPhone or iPad, select Settings.
  2. Select Mail, Contacts, Calendars.
  3. Select Add Account, located in the Accounts section at the top of the screen.
  4. On the screen listing popular email hosts, select Other.
  5. Under Mail, select Add Mail Account.
  6. A screen will prompt you to enter the following information:
    • Name — The desired name to associate with your account.
    • Address — Enter your email address.
    • Password — Enter your email password.
      • To view the option to set up your iPhone or iPad using POP3, you must enter an incorrect password. The New account screen will show the options of IMAP or POP.
    • Description — This field is automatically populated with your email address. You can change this if you wish.
  7. Select Next.
    • The device will try to verify the settings, but since you purposely entered incorrect login information, you will receive an error message.
  8. Select OK. The New Account screen will show the options of IMAP or POP.
  9. Select POP.
  10. A screen will prompt you to enter the following information:
    • Name — This should still be displayed. It is the name that appears on emails sent from the account.
    • Email — Enter the full correct email address.
    • Description — This field should be populated automatically.
    • Incoming Mail Server
    • Outgoing Mail Server
      • Host Name — Enter mail.brighthouse.com
      • User Name — Reenter the your email address.
      • Password — Reenter your email password
  11. If prompted that the device cannot connect using SSL, select Yes to set up the account without SSL.
  12. Select Save. Your iPhone or iPad displays status messages during the verification process.
    • When verification is complete, the Mail, Contacts, Calendars screen is displayed with your email address listed under Accounts.
    • You now should be able to access your email account by selecting Mail.

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