Spectrum Voice

My Spectrum Voice service is not working.

If your Spectrum Voice service is not working, you could get a busy signal or not hear a dial tone when you pick up your phone. There are some steps you can take to troubleshoot your phone service.

If the lights on your phone modem, or MTA, are not on:

  1. Make sure you have power to your phone modem (and your phone, if it requires electricity).
  2. Check whether your unit is plugged in to an outlet for which a wall switch turns the power on and off. If it is, make sure the switch is on. If power is reaching the unit and you still do not have a dial tone, continue to the next step.
  3. If you have power in other rooms of your home, make sure that other electrical devices in the room where your phone and MTA are located are working. If they are not, reset the breaker for that area, and check your equipment again.
  4. If you still do not have a dial tone, Contact Us.

If the lights on your MTA are on:

  1. Check to see whether any wires or cables to the phone or multimedia terminal adapter (MTA) are loose or unplugged.
  2. If you only have one phone line, verify that the telephone line is securely plugged into the Line 1 port of the MTA, and the other end is plugged into the wall outlet or telephone.
  3. If you still do not have a dial tone or are having other phone problems, you might need to reestablish the connection by rebooting your MTA.
  4. If a reboot does not resolve the problem, try plugging your phone directly into the Line 1 jack on the back of your MTA. If that improves your connection, you could have a problem with your phone wiring. If so, call to schedule a service technician to visit your home.
  5. If you have Spectrum TV or Internet service, check whether you are receiving a TV signal or can access the Internet.
    • If your TV service is out too, there likely is a service interruption in your area.
    • If your TV service works but your Internet service is also out, there might be an issue involving your MTA. In either case, you need to Contact Us.
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Article Number: 831

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