Spectrum Voice

What is Forward Calls When Busy?

You can set up your phone to forward incoming calls when you already have a call in progress.

  • You can forward calls to Voicemail or to a number you specify.
  • Forward All Calls cannot be active at the same time. Forward All Calls overrides this feature.

To enable Forward Calls When Busy:

  1. Sign in to My Services.
  2. Select Manage Phone Features.
  3. For Call Forwarding, select (edit).
  4. Select On.
  5. Enter a phone number, or select a number you've used previously from the Select a Number drop-down list.
  6. Select Save Changes.
Article Number: 8730

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