Spectrum Internet

I forgot my email address.

If you forgot the email address for your master account, you can retrieve it via the Email Log In page. If you forgot the email address for an account other than the master account, the master account holder can retrieve the email address using Subscriber Self Care.

To retrieve the email address for your master account:

  1. In your Internet browser, enter https://mail.brighthouse.com. The Log In page opens.
  2. Click Forgot your Email Address? The Username Retrieval Tool opens.
  3. Enter your 10-digit telephone number and click Submit. A message is displayed.

    If this is the first time you have tried to use this tool, you are asked for your Cable Modem ID, which also is your MAC address. Enter your Cable Modem ID in the text box. If you don't know your MAC address, see What is a MAC address, and how do I identify mine?

    If this is not the first time you have used this tool, a message is displayed asking for the answer to the Security Verification Question you chose previously.
  4. Enter the Answer to the Security Verification Question, and click Submit. A message is displayed, providing you with the email address for your master account.
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Article Number: 1868

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