Spectrum TV

I forgot my purchase PIN. What do I do?

You can Contact Us to request a reset of your Purchase PIN, or you can follow these steps to rest your PIN online.

To reset your Parental Control and purchase PINs online:

  1. Sign in to your My Services account.
  2. Under Account & Billing, click Manage Equipment. The Manage Your Equipment page opens, displaying your equipment and the serial numbers.
  3. Under Type, find the DVR or Spectrum receiver on which you want to reset the PINs.
  4. Click Manage Your Equipment Button for the equipment you want to reset. The details identifying your equipment and actions you can take to manage your equipment are displayed.
  5. Under Actions, to the left of Reset PINs, click Go Button. A PIN Reset message is displayed.
    • If the reset is successful, the following message is displayed. Click OK to close the dialog box.

      Parental Control Pin Reset Successful

    • If the reset is not successful, the following message is displayed. Click contact us to find out how to reach Spectrum Support.

      Parental Control Pin Reset Not Successful

  6. Once the PIN is successfully reset, you can set a new Parental Control PIN and a new purchase PIN using your Spectrum receiver or DVR.

If this process did not seem to work, refresh the DVR or Spectrum receiver on which you are trying to reset the PINs, and check again. To find out how to refresh your equipment, see How do I refresh my modem or Spectrum receiver online?

Did You Know?

You can also reset your PIN using the My BHN app.

On the Equipment screen, select the Spectrum receiver or DVR for which you want to change the PIN. Then select Reset PIN and follow the prompts.

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Article Number: 5650

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