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While using my email client, I received a message stating that my email storage quota has been exceeded. What can I do to prevent this from happening?

When your email storage capacity of your email account is reached on the server, email cannot be delivered to your client. However, there are a couple actions you can take to prevent the server from becoming full:

Following are instructions for modifying delivery options in Outlook Express and Windows Live Mail.

To modify delivery options in Outlook Express:

  1. Open Outlook Express.
  2. From the Tools menu, select Accounts. The Internet Accounts window opens.

  3. Click the Mail tab.
  4. Select the account you want to modify, and click Properties. The Properties window opens.

  5. Under Delivery, clear the Leave a copy of messages on the server check box.
    • If you also use Road Runner Web Mail, messages will not be available in your Web Mail Inbox as soon as they are downloaded to your email client.
  6. Click OK.

Did You Know?

If you choose, you can select the Leave a copy of messages on the server check box and then opt to remove messages from the server after a specific number of days; you can also opt to remove them from the server when you delete them from the Deleted Items folder in Outlook Express.

To modify delivery options in Windows Live Mail:

  1. Open Live Mail.
  2. From the Tools menu, select Accounts. The Accounts window opens.

  3. Select the account you want to modify, and click Properties. The Properties window opens.

  4. Under Delivery, clear the Leave a copy of messages on server check box.
    • If you also use Road Runner Web Mail, messages will not be available in your Web Mail Inbox as soon as they are downloaded to your email client.
  5. Click OK.

Did You Know?

If you choose, you can select the Leave a copy of messages on server check box and then opt to remove messages from the server after a specific number of days; you can also opt to remove them from the server when you delete them from the Deleted Items folder in Windows Live Mail.

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Article Number: 6173

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