How do I download and install the free parental control software that is available to High Speed Internet subscribers?

System Requirements for McAfee Family Protection

Microsoft Windows
Operating system
  • Windows XP: 32-bit only, Service Pack 3
  • Windows Vista: 32- and 64-bit, Service Pack 1
  • Windows 7: 32- and 64-bit, Service Pack 1
  • Windows 8: 32- and 64-bit 
Processor 1 gigahertz (GHz) or higher
Memory (RAM)
  • Windows XP: 512 megabytes (MB)
  • Windows Vista: 2 gigabytes (GB)
  • Windows 7: 2 GB
Free hard drive space 500 MB or higher
Video resolution 800 X 600 pixels or higher
  • Internet Explorer 7 or higher
  • Firefox 3.5 or higher
  • Google Chrome 8 or later
Other Active Internet connection

To download McAfee Family Protection

  1. Go to
  2. Enter your Bright House Email Address and its password in the provided fields and click Continue.
    • This must be your username@[div] email address from your Bright House email account.
  3. If you previously registered your McAfee account through Bright House Networks, skip to Step 6.
  4. On the Create Your McAfee Account page, enter the required information to create a McAfee Online account:
    • First Name (should pre-fill)
    • Last Name (should pre-fill)
    • Email Address (should pre-fill from your Bright House Email Address)
    • Password (requires re-entry to confirm)
  5. Click Download Now.
  6. The Add a device window opens. Follow the on-screen instructions to download and install the desired product.
    • For technical support for McAfee Family Protection, visit the McAfee website.

Did You Know?

  • You can use McAfee Family Protection on up to three computers.
  • As a High Speed Internet subscriber, you can also download McAfee AntiVirus at no charge to help keep your computer safe from malware.
  • Bright House Networks customers can also purchase McAfee Total Protection and McAfee Multi Access for comprehensive security on all your computers and devices.
Article Number: 10112

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