Internet

How do I download and install the free parental control software that is available to High Speed Internet subscribers?

To download McAfee Family Protection:

  1. Go to http://www.rr.com/extras/brighthouse/mcafee.
  2. Click Register Now. The Registration for McAfee AntiVirus and McAfee Family Protection page opens.
  3. Enter your Road Runner Email Address and Road Runner Email Password.
    • If you have already registered with McAfee, click Log into your account here and proceed to Step 8.
  4. Click Continue. The Create Your Account page opens, displaying your name and username (your Road Runner email address).
  5. Enter a password in the Choose a Password text box.
  6. Re-enter Password.
  7. Click Download Now. Your Account page opens.
  8. Click Download below McAfee Family Protection. The End User License Agreement page opens.
    • You can repeat this process and click Download below McAfeeAntiVirus to install the antivirus software.
  9. Review the agreement, and click I Agree. The Download Instructions page opens.
  10. Review the instructions, and click Start Download. A pop-up box opens at the bottom of the browser window.
  11. Click Run.
  12. In the User Account Control dialog box, click Yes.
  13. Wait while McAfee prepares to download the software. The InstallShield Wizard opens.
  14. Click Next. The license agreement is displayed.
  15. Review the agreement, and click I accept the terms of the license agreement.
  16. Click Next.
  17. Click Install. The download takes place.
  18. Click Finish.
  19. Enter your Road Runner Email Address and Password.
  20. Click Login. A confirmation message is displayed.
  21. Click close this window. McAfee Family Protection opens.
    • For technical support for McAfee Family Protection, visit the For technical support for McAfee AntiVirus, visit the McAfee website.

Did You Know?

You can use McAfee Family Protection on up to three computers.

System Requirements for McAfee Family Protection

Microsoft Windows
Operating system
  • Windows XP: 32-bit only, Service Pack 3
  • Windows Vista: 32- and 64-bit, Service Pack 1
  • Windows 7: 32- and 64-bit, Service Pack 1
  • Windows 8: 32- and 64-bit 
Processor 1 gigahertz (GHz) or higher
Memory (RAM)
  • Windows XP: 512 megabytes (MB)
  • Windows Vista: 2 gigabytes (GB)
  • Windows 7: 2 GB
Free hard drive space 500 MB or higher
Video resolution 800 X 600 pixels or higher
Browser
  • Internet Explorer 7 or higher
  • Firefox 3.5 or higher
  • Google Chrome 8 or later
Other Active Internet connection
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Article Number: 10112

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