Account & Billing

How do I set up My Services sub accounts?

You can create sub accounts for family members, friends, and roommates to access:

  • Public WiFi or BHN Secure: Access BHN WiFi HotSpots.
  • Online Bill Pay: View your statements and make payments. Designate whether the User can access this using My Services.
  • Manage Equipment and Appointments: View upcoming appointments, refresh equipment, and check service status using My Services.
  • My Spectrum app: View account information, make payments, manage WiFi settings, refresh equipment, and more. Designate whether the User can access this using My Services.

Managing Sub Accounts

To Manage the Main Account:

  1. Sign in to My Services.
  2. Click Account Management.
  3. Click Edit next to any of the user details that you would like to change: Name, User Name, Email Address, Security Questions, or Password.
  4. After making changes, click Save.

To Create a New Sub Account:

  1. Sign in to My Services.
  2. Click Account Management.
  3. Under the Manage Users heading, click Add New User.
  4. Scroll to the Manage Users section at the bottom of the page. Click +Add New User. The Add New User page opens.
  5. Enter the appropriate information into all of the fields.
  6. Choose the Permission Level of the new user. You can change this later.
    • Account Partner: Same permissions as the account owner except for the ability to manage the account owner's profile and access to any phone-related applications.
    • User: Can only manage own user information. When enabled by the Account Partner or Account Owner - My Spectrum app, My Services, Public WiFi, and BHN Secure.
  7. Click Add User. A success message is displayed.
  8. Click Manage User to enable or disable the user's access to the individual applications mentioned above.
  9. Enable the user's permissions by flipping the switches to the On/Off Switch position.

To Manage a Sub Account:

  1. Sign in to My Services.
  2. Click Account Management.
  3. Click Manage next to the sub account you want to edit.
    • You can also temporarily disable a sub account by clicking Disable.
  4. Make changes as needed on the Manager User page.
  5. Enable the user's permissions by flipping the switches to the On/Off Switch position. Disable them by flipping them to the On/Off Switch position.
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Article Number: 4247

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