Account & Billing

Adding Spectrum Online Account Users

You can add Spectrum online account usernames for family members and roommates so they can:

  • Use the Spectrum TV app.
  • Sign in to TV Everywhere apps.
  • Use Spectrum WiFi hotspots.
  • Manage online bill pay.
  • Manage equipment and appointments.
  • Use the My Spectrum app.

To add a new Spectrum online account username:

  1. Sign in to the first Spectrum online (My Services) account that you created.
  2. Select Account Management.
  3. In the Manage Users section, select Add New User.
  4. Enter the appropriate information into all of the fields.
  5. Select the Permission Level of the new user.
    • Account Partner: Same permissions as the account owner except for the ability to manage the account owner's profile and access to any phone-related applications.
    • User: Can only manage own user information.
  6. Select Add New User. A success message is displayed.

You can select Manage User to specify which features the user can access.

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Article Number: 4247

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