Spectrum Internet

How do I configure Outlook 2010 or Outlook 2013 for my email account?

We recommend using IMAP settings on all devices to prevent errors.

  • Using IMAP and POP3 simultaneously (or using POP3 across multiple devices) can cause mail synchronization errors when trying to send, receive or access email.
  • You might get an error message such as this: “The mail server denied access to your account because another mail client was using it.”

For more information, see Differences in How IMAP and POP3 Email Protocols Work.

To configure Outlook 2010 or 2013 using IMAP:

  1. Open Outlook 2010. If this is the first time launching Outlook 2010, a startup window opens. Follow the prompts to setup an email account. If a startup window does not open, click the File tab.
  2. Click Info.
  3. Click Add Account Button. The Add New Account wizard opens.

    Add New Account Wizard

  4. Select Manually configure server settings or additional server types, and click Next.
  5. Select the Internet Email button.
  6. Click Next. The Internet E-mail Settings window opens, with POP3 selected as the Account Type.
  7. From the Account Type drop-down list, select IMAP.

    IMAP Account Type

  8. Enter Your Name as you want it to be displayed for all sent mail.
  9. Enter your full E-mail Address.
  10. Enter the incoming IMAP mail server and outgoing mail server (SMTP) addresses.
  11. Enter your full email address in the User Name field.
  12. Enter your email Password.
    • The Remember Password check box is selected by default. If you clear this check box, you must enter your password each time you access your email.
    • If you accept the default to Remember Password, you will not have to enter your password when you access your email via Outlook. However, anyone else who has access to your computer or device will also have access to your email account.
  13. Confirm that Require logon using Secure Password Authorization (SPA) is not selected.
  14. Click More Settings.
  15. Click the Outgoing Server tab.

    Outgoing Server Tab

  16. Select the box for My outgoing server (SMTP) requires authentication.
  17. Select the button for Use the same settings as my incoming mail server.
  18. Click the Advanced tab.
  19. Enter the incoming and outgoing (SMTP) mail server ports.
  20. Under Incoming Server, select SSL.
    • SSL allows for secure encrypted email from our servers to your email client. from the Use the following type of encrypted connection drop-down list.
  21. Under Outgoing Server, select TLS or Auto from the Use the following type of encrypted connection drop-down list.
    • Check to make sure that the port number does not change. If it does, change it back to the appropriate port number.
  22. Click OK. The Internet E-Mail Settings window reopens.
  23. Click Next to test and complete the IMAP setup. The Test Account Settings window opens, displaying a message that the test was successful.
    • If the account does not configure successfully, click More Settings, and check the mail server and port settings in the Outgoing Server and Advanced tabs. Then click Next again.
  24. Click Close, and then click Finish to close the wizard. You are returned to the Home tab, and the email account you just added is displayed on the left.

To configure Outlook 2010 or 2013 using POP3:

  1. Open Outlook 2010.
  2. Click the File tab.
  3. Click Info.
  4. Click Add Account Button. The Add New Account wizard opens.

    Add New Account Wizard

  5. Select Manually configure server settings or additional server types, and click Next.
  6. Select Internet E-mail. Internet email settings are displayed, with POP3 selected as the Account Type.

    Internet E-mail settings

  7. Enter Your Name as you want it to be displayed for all outgoing mail.
  8. Enter your E-mail Address.
  9. Enter the incoming mail server and outgoing mail server (SMTP) addresses.
  10. In the User Name text box, enter your email user name.
  11. Enter your email Password.
    • Remember Password is selected by default. If you accept this default, you will not have to enter your password when you access your email via Outlook. Anyone who has access to your computer will also have access to your email account.
  12. Click Next. The Test Account Settings window opens, displaying a message that testing was successful.

    Test Account Settings Window

  13. Click Close.
  14. Click Finish to close the wizard. You are returned to the Home tab, and the email account you just added is displayed on the left.
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Article Number: 4829

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