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How do I configure Microsoft Entourage for Mac OS X for my email account?

We recommend using IMAP settings on all devices to prevent errors.

  • Using IMAP and POP3 simultaneously (or using POP3 across multiple devices) can cause mail synchronization errors when trying to send, receive or access email.
  • You might get an error message such as this: “The mail server denied access to your account because another mail client was using it.”

For more information, see Differences in How IMAP and POP3 Email Protocols Work.

To configure Entourage for your email account:

  1. Open Microsoft Entourage.
  2. On the main menu, click Entourage.
  3. On the Entourage menu, click Switch to change from your current account. A dialog box is displayed, asking Are you sure you want to switch identities?
  4. Click Switch. The Select an Identity dialog box opens.
  5. Select New, and then click OK. The Account Setup Assistant opens.
  6. In the Your Name text box, enter your name as you wish it to be displayed.
  7. Click the right arrow. Email address information is displayed.
  8. Select I already have an e-mail address that I'd like to use.
  9. Enter your Email address.
  10. Click the right arrow. Mail server information is displayed.
  11. From the My incoming mail server is a(n) drop-down list, select IMAP.
  12. In the Incoming mail server text box, enter mail.brighthouse.com.
  13. In the Outgoing (SMTP) mail server text box, enter mail.brighthouse.com.
  14. Click the right arrow. Account ID and password information is displayed.
  15. In the Account ID text box, enter your user name. (Your user name is the part of your email address that precedes the @ symbol.)
  16. Enter your email Password.
  17. If desired, select Save password in my Mac OS keychain.
    • If you select this box, you will be logged into your Entourage email account without having to type your password each time.
  18. Click the right arrow. A congratulations message is displayed.
  19. In the Account Name text box, enter a name for the account.
  20. If desired, select Include this account in my Send & Receive All schedule.
    • If you check this box, new email for the account is updated whenever Entourage checks for new email messages.
  21. Click Finish.
Article Number: 1627

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