Account & Billing

How do I check the status of my modem or Spectrum receiver online?

You need to have a My Services account to check the status of your modem or Spectrum receiver online. If you do not have one, see How do I register for a My Services online account?

To check the status of your modem or Spectrum receiver online:

  1. Sign in to your My Services account.
  2. Under Account & Billing, click Check Service Status. The Check Service Status page opens, displaying your equipment and its connection status.
  3. If you want to find out what the statuses mean, click Status Questions. The Connection Status Description dialog box opens.

    Connection Status Description

    If there is an outage in your area, some services might be working while others are not. Following is an example of a service disruption message.

    Service Disruption Message

Did You Know?

You can check the status of your equipment using the My BHN app. Just go to the Equipment screen.

Article Number: 8181

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