Account & Billing

How do I check the status of my modem or Spectrum Receiver online?

You need to have a My Services account to check the status of your modem or Spectrum Receiver online. If you do not have one, see How do I register for a My Services online account?

To check the status of your modem or Spectrum Receiver online:

  1. Sign in to your My Services account.
  2. Under Account & Billing, click Check Service Status. The Check Service Status page opens, displaying your equipment and its connection status.
  3. If you want to find out what the statuses mean, click . The Connection Status Description dialog box opens.

    If there is a service disruption in your area, some services might be working while others are not. Following is an example of a service disruption message.

Article Number: 8181

Please rate this article

  • Not Helpful
  • Somewhat Helpful
  • Helpful
  • Very Helpful
  • Extremely Helpful
5 stars being extremely helpful

Still need help?

  • We read every feedback carefully but cannot respond to all of them. Please Contact Us if you would like a response.

Related Topics

Helpful Tools & Services