Account & Billing

How do I check the status of my modem or Spectrum Receiver online?

You can check the status of your modem or Spectrum Receiver online via your My Services account:

To check the status of your equipment using the My Spectrum app:

  1. Open the My Spectrum app and sign in to My Services if necessary.
  2. Select Equipment. Your equipment check is under way.
    • A green check mark indicates your equipment is communicating with our network and should be working as expected.
    • A red X indicates that your equipment failed to respond.
    • If there is a cable outage, a message will be displayed, indicating a service disruption. Select Notify Us to get a push notification or a phone call when your service is restored.

To check the status of your modem or Spectrum Receiver on the website:

  1. Sign in to your My Services account.
  2. Under Account & Billing, click Check Service Status. The Check Service Status page opens, displaying your equipment and its connection status.
  3. If you want to find out what the statuses mean, click Status Questions. The Connection Status Description dialog box opens.

    Connection Status Description

    If there is an outage in your area, some services might be working while others are not. Following is an example of a service disruption message.

    Service Disruption Message

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Don’t have the My Spectrum app?

Download the My Spectrum app today to pay your bill, check your equipment, view your channel lineup and more.
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Article Number: 8181

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