Spectrum Internet
How can I check the status of my equipment online?
You can check the status of your modem or Spectrum Receiver online via your My Services account:
To check the status of your equipment using the My Spectrum app:
- Open the My Spectrum app and sign in to My Services if necessary.
- Select Equipment. Your equipment check is under way.
- A green check mark indicates your equipment is communicating with our network and should be working as expected.
- A red X indicates that your equipment failed to respond.
- If there is a cable outage, a message will be displayed, indicating a service disruption. Select Notify Us to get a push notification or a phone call when your service is restored.
To check the status of your modem or Spectrum Receiver on the website:
- Sign in to your My Services account.
- Under Account & Billing, click Check Service Status. The Check Service Status page opens, displaying your equipment and its connection status.
- If you have more than one DVR, for example, and cannot tell which one is which, see When managing my equipment online, how do I distinguish one modem or Spectrum Receiver from another?
- If you want to find out what the statuses mean, click
. The Connection Status Description dialog box opens.
If there is an outage in your area, some services might be working while others are not. Following is an example of a service disruption message.
Article Number: 8187
Related Topics
Helpful Tools & Services
- Find a Location
- My Services
- EarthLink Support
- EarthLink Web Mail
- Accessibility
- Support Home Page
- Pay My Bill Online
- ID Theft Form
For further assistance visit us at http://brighthouse.com/contact_us/.