You can check the status of your modem or Spectrum Receiver online via your My Services account:

• Using the My Spectrum app.
• On this website.

To check the status of your equipment using the My Spectrum app:

1. Open the My Spectrum app and sign in to My Services if necessary.
2. Select Equipment. Your equipment check is under way.
   • A green check mark indicates your equipment is communicating with our network and should be working as expected.
   • A red X indicates that your equipment failed to respond.
   • If there is a cable outage, a message will be displayed, indicating a service disruption. Select Notify Us to get a push notification or a phone call when your service is restored.

To check the status of your modem or Spectrum Receiver on the website:

1. Sign in to your My Services account.
2. Under Account & Billing, click Check Service Status. The Check Service Status page opens, displaying your equipment and its connection status.
   • If you have more than one DVR, for example, and cannot tell which one is which, see When managing my equipment online, how do I distinguish one modem or Spectrum Receiver from another?
3. If you want to find out what the statuses mean, click . The Connection Status Description dialog box opens.

   

   If there is an outage in your area, some services might be working while others are not. Following is an example of a service disruption message.