Spectrum Voice

How do I change my Voicemail settings online using My Services?

To access Voicemail settings online using My Services:

  1. On the main toolbar, click My Services Tab. The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Manage Phone Features. The Phone Online Tools page opens to the Phone Feature Settings tab.
  4. Click Voicemail Settings.

Voicemail PIN Skip Settings

You can choose whether you want to require entering a PIN to listen to Voicemail messages on your phone.

To turn the PIN Skip feature on:

  1. On the Phone Feature Settings tab, click Voicemail Settings.
  2. In the Voicemail PIN Skip section, select Skip Voicemail PIN.
  3. In the Features Overview section, click Save Changes Button. A message is displayed, stating that your changes have been saved.

To cancel the feature, clear the Skip Voicemail PIN check box.

To change your Voicemail PIN online using My Services:

  1. On the Phone Feature Settings tab, click Voicemail Settings.
  2. In the Voicemail Pin Reset section, enter your New PIN.
  3. In the Confirm New PIN text box, enter your new PIN again.
  4. In the Features Overview section, click Save Changes Button. A message is displayed, stating that your changes have been saved.

To change the language option of your Voicemail using your My Services account:

  1. On the main toolbar, click My Services Tab. The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Manage Phone Features. The Phone Online Tools page opens to the Phone Feature Settings tab.
  4. Click Voicemail Settings.
  5. In the Voicemail Prompts Language section, select English or EspaƱol (Spanish).
  6. In the Features Overview section, click Save Changes Button. A message is displayed, stating that your changes have been saved.

Did You Know?

You can also set up your Voicemail to be delivered as email or text message. See the following articles:

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Article Number: 1825

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