Spectrum Internet

How do I change the storage capacity for my email accounts?

You are allotted 5 GB of storage for your Spectrum email.

If you signed up for Internet service before November 15, 2016, and haven’t upgraded your plan, you may have grandfathered email storage. See the following information on those grandfathered plans:

  • Lite Internet: 100 megabytes (MB).
  • Standard Internet: 2 gigabytes (GB).
  • Lightning Internet: 5 GB.

You can set how much of your storage allotment is associated with each email account. Each email account has a default capacity of 20 MB, and you can increase or decrease that amount.

Suppose that you have Standard Internet and are using the master account, and three other family members each have their own sub account. You can allocate your 2 GB of storage equally, assigning 500,000 MB for each of the four accounts or any allocation you choose, as long as the total amount of storage space you specify does not exceed the total allowed for your level of service.

To set the storage capacity for email accounts:

  1. In your Internet browser, enter https://mail.brighthouse.com, and complete the login process. The Inbox page opens.
  2. Click Settings. The Settings page opens.
  3. In the Manage mailbox settings section, click Manage mailbox accounts. The Manage Mailbox Account page opens.
  4. In the Email Address column, click the address for which you want to change the storage capacity. The Edit Account page opens.
  5. In the Allocate Quota text box, modify the number of kilobytes you want allocated to that account.
    • Look below the text box to see how many kilobytes (KB) are available.
  6. Click OK. The Manage Mailbox Accounts page opens. The change you made is displayed in the Quota in Use column.

You can repeat steps 4 through 6 to change the storage capacity for other email accounts.

If you have already allocated all your storage capacity for your Internet subscription but you want to increase storage capacity for a particular email account, you must first reduce the storage capacity for one of your other email accounts.

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Article Number: 2335

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