Account & Billing

How do I change or cancel my payment method for recurring payments?

To change your recurring payment method online:

  1. At the top of the page, click Pay Bill. The My Services Sign In page opens.
  2. Enter your My Services Username.
  3. Enter your My Services Password.
  4. Select Sign In.
  5. In the Account Overview section, turn off Auto Pay. A pop-up opens.
  6. Select Disable, and then select Close.
  7. Restart Auto Pay.
  8. Select another payment method from the drop-down list, and click Next, or select Add new payment method.
    • If you select Add new payment method, you will be prompted to add account information for the method you select.
  9. Read the terms and conditions, select the I have read and accept the Auto Pay Terms & Conditions check box, and select Agree.
  10. Select Close.

Canceling Your Recurring Payments

You can cancel recurring payments by one of two methods:

  • Use My Services online bill payment. If you just want to stop recurring payments, this is the best method to use.
  • Contact Us by phone. If you have closed the credit card or bank account that you use for recurring payments or need to cancel your recurring payment quickly for some other reason, this is the method you should use to ensure that the change is made before your next payment is due.

To cancel recurring payments online:

  1. At the top of the page, click Pay Bill. The My Services Sign In page opens.
  2. Enter your My Services Username.
  3. Enter your My Services Password.
  4. Click Sign In.
  5. In the Account Overview section, turn off Auto Pay.

Did You Know?

You can also change or cancel recurring payments (Auto Pay) using the My BHN app.

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Article Number: 7745

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