Account & Billing

How do I cancel or reschedule a home visit?

You can Contact Us to cancel any type of home visit.

If your visit is for one of the following reasons, you can cancel your appointment through the My Spectrum app:

  • Service repair.
  • Disconnecting services.
  • Dropping or downgrading a service.

To cancel a home visit via the My Spectrum app:

  1. On the My Spectrum app Dashboard, tap the scheduled appointment reminder.

    Appointment Details Screen

  2. Review the appointment details, and select Cancel Appointment.
  3. Confirm the cancellation.

To reschedule your home visit:

You can reschedule when you call to cancel your home visit, or you can call back later. You can also visit the Contact Us page to send an email to the Spectrum Support team.

My Spectrum App Icon

Don’t have the My Spectrum app?

Download the My Spectrum app today to pay your bill, check your equipment, view your channel lineup and more.
Download on the App Store iTunes  |  Download on Google Play Google Play

Article Number: 6326

Please rate this article

  • Not Helpful
  • Somewhat Helpful
  • Helpful
  • Very Helpful
  • Extremely Helpful
5 stars being extremely helpful

Still need help?

  • We read every feedback carefully but cannot respond to all of them. Please Contact Us if you would like a response.

Related Topics

Helpful Tools & Services