Phone

How do I cancel Call Forwarding?

To cancel Call Forwarding from your Home Phone for all calls:

Press *73 on your Home Phone. Listen for the confirmation tone.

To cancel Call Forwarding for all calls from My Services:

  1. On the main toolbar, click . The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Manage Phone Features. The Home Phone Online Tools opens to the Phone Feature Settings tab.
  4. Click Call Forwarding.
  5. In the Unconditional Call Forwarding section, clear the Forward all calls to check box.
  6. In the Features Overview section, click . A message is displayed, stating that your changes have been saved.

To cancel Selective Call Forwarding for all specified numbers:

  1. On the main toolbar, click . The My Services page opens.
  2. Sign in to your My Services account.
  3. In the Phone section, click Manage Phone Features. The Home Phone Online Tools page opens to the Phone Feature Settings tab.
  4. Click Call Forwarding.
  5. In the Selective Call Forwarding section, clear the Forward calls from select numbers to check box.
  6. In the Features Overview section, click . A message is displayed, stating that your changes have been saved.

To cancel Selective Call Forwarding for a specific number:

  1. In the Select Numbers section, locate the number for which you would like to cancel Selective Call Forwarding, and click .
  2. In the Features Overview section, click . A message is displayed, stating that your changes have been saved.
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Article Number: 2332

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