Spectrum Voice

Why is the Caller ID for incoming calls not always displayed?

In the following cases, the Caller ID for incoming calls is not always displayed:

  • If P or Private is displayed, the name and number might have been blocked by the caller.
  • If Unknown Name, Unknown Number, Out Of Area, Unavailable or O is displayed, the call is from an area that does not support Caller ID services.
  • Occasionally, the Caller ID information might be displayed as 0000000000 when the calling party's network is not transmitting the data or when the data transmission is incomplete or corrupted.
  • Incomplete information may be displayed because some carriers provide limited information about outgoing calls or they do not have the information. For instance, only a city or state name might be displayed, or information on the type of phone making the call, such as Cell Phone or Wireless Phone.
  • If you have phone and TV service and Caller ID on TV is not working, see How do I turn Caller ID on TV on and off?

If you regularly have problems with Caller ID that do not fall into one of these categories, Contact Us for assistance.

Article Number: 5739

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