I downloaded the BHTV app, but I'm unable to watch TV.
Are you a Spectrum TV subscriber?
To use the BHTV app, you must subscribe to Spectrum TV service.
Do you have Spectrum Internet service?
If you do not, and you only have a modem from the company you get Internet from, a technician can install a BHTV modem so that you can have full BHTV access when at home. Contact Us to set up an appointment.
Do you have a My Services account?
You must sign in to BHTV with a My Services user name and password. For more information, see How do I register for a My Services online account?
Is your device running the correct operating system?
If you are not sure, see What is BHTV? for eligibility requirements. If you are not sure what your operating system is, see How can I tell which version of the operating system is installed on my mobile or tablet device?
If you are still unable to view BHTV, uninstall and reinstall the application. If that doesn't help, Contact Us for further assistance.
Is your mobile device on the correct version of BHTV?
Your mobile phone or tablet device should have BHTV version 3.1.5 or higher for the best experience.
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For further assistance visit us at http://brighthouse.com/contact_us/.