Spectrum Internet

How do I ensure that email from Spectrum is not designated as spam?

Depending on the email provider or client (software) that you are using, you may need to add Spectrum to your address book or a safe sender list, or you may need to designate that email from Spectrum is not spam. Following are directions for various email providers and clients.

Email Provided With Your Internet Service

If email from Spectrum has been sent to your Junk Mail folder, you can mark that email as "not spam," and future emails from Spectrum will be delivered to your Inbox.

  1. From your Email inbox, open your Junk Mail folder.
  2. Select the email that includes mybrighthouse.com in the address.
  3. Click Mark as Not Spam. The email is moved to your Inbox. Future emails from Spectrum will be delivered to your Inbox.
    • You can also add Spectrum as a contact to ensure that email from Spectrum is not designated as spam.

Gmail

If email from Spectrum has been sent to your Spam folder, you can designate that email as "not spam," and future emails from Spectrum will be delivered to your Inbox.

  1. From your Gmail account, open your Spam folder.
  2. Select the email from Spectrum (care.brighthouse.com).
  3. Click Not spam. The email is moved to your Inbox, and Spectrum is added to your Safe Contact list.
    • You can also add Spectrum as a contact to ensure that email from Spectrum is not designated as spam.

Hotmail

If you use Hotmail, you can add Spectrum as a Safe Sender.

  1. From the Windows Live Hotmail toolbar, select Options, and then select More Options (or just Options if you use Windows Live Hotmail classic).
  2. Under Junk E-mail, click Safe and Blocked Senders.
  3. Click Safe Senders.
  4. In the Mark as Safe text box, enter care.brighthouse.com.
  5. Click Add to list.

Outlook

If you use Outlook, you can add the Spectrum domain to your Safe Senders List.

  1. Open Outlook.
  2. Select an email you received from Spectrum .
  3. From the Actions menu, select Junk E-mail, and then select Add Sender's Domain (@example.com) to Safe Senders List.
    • You can also add Spectrum as a contact to ensure that email from Spectrum is not designated as Junk E-mail.

Yahoo

If you use Yahoo, you can add Spectrum to your address book as a contact.

  1. From your Yahoo account, open an email you received from Spectrum.
  2. To the right of the sender's name, click Add to Address Book.
  3. Verify or add Spectrum contact details.
  4. Click Add to Address Book.

AOL

If you use AOL, you can add Spectrum as a contact to ensure that email from Spectrum is not designated as spam.

  1. From your AOL account, note the address of an email you have received from Spectrum.
  2. From the Mail Options drop-down list, select Address Book. Your address book opens.
  3. Click Add (or click Add Contact if you are using AOL 8). Contact information is displayed.
  4. In the Other E-Mail text box, enter the Spectrum email address you noted in Step 1.
  5. In the Screen Name text box, enter Spectrum.
  6. Click Save.
Print
Article Number: 5243

Please rate this article

  • Not Helpful
  • Somewhat Helpful
  • Helpful
  • Very Helpful
  • Extremely Helpful
5 stars being extremely helpful

Still need help?

  • We read every feedback carefully but cannot respond to all of them. Please Contact Us if you would like a response.

Share This Article

Related Topics

Helpful Tools & Services