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How do I set up my Android to receive email from my email account?

The Android operating system is on a variety of devices produced by many different manufacturers. The setup can be different for each model and manufacturer, and you may need to contact your Android device manufacturer for support.

This is a general walkthrough for setting up email on your Android Smartphone using IMAP or POP.

We recommend using IMAP settings on all devices to prevent errors.

  • Using IMAP and POP3 simultaneously (or using POP3 across multiple devices) can cause mail synchronization errors when trying to send, receive or access email.
  • You might get an error message such as this: “The mail server denied access to your account because another mail client was using it.”

For more information, see Differences in How IMAP and POP3 Email Protocols Work.

For IMAP

  1. Tap the default Email icon to launch the Android Email app.
  2. Enter your email email Address and Password.
  3. Tap Manual Setup.
  4. Under What type of account? tap IMAP4 or IMAP account settings.
  5. Enter the following information for the Incoming server settings:
    • Username: Full email address
    • Password: Email password
    • IMAP Server: mail.brighthouse.com
    • Security type: SSL (Accepts all certificates)
      • SSL allows for secure encrypted email from our servers to your email client.
    • Port: 993
  6. Tap Next.
  7. Enter the following information for the Outgoing server settings.
    • SMTP Server: mail.brighthouse.com
    • Security Type: TLS (Accepts all certificates)
    • Port: 587
    • Required sign-in: Checked
    • Username: Full email address
    • Password: Email password
  8. Tap Next.
  9. On the Account options screen, use the drop-down list to select the time frame for the Inbox checking frequency, or Sync schedule and Peak schedule, and select the check boxes if the following are desired settings:
    • Notify me when email arrives
    • Sync email from this account
    • Automatically download attachments when connected to WiFi.
  10. Tap Next. A message is displayed indicating that the account is set up and email is on its way.
  11. Tap Done. You have successfully set up your email account on your Android device.

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For POP3

  1. Tap the default Email icon to launch the Android email app.
  2. Enter your email Address and Password.
  3. Tap Manual Setup.
  4. Under What type of account? tap POP3 or POP3 account.
  5. Enter the following information for the Incoming server settings:
    • Username: Full email address
    • Password: Email password
    • POP3 Server: Find the appropriate Incoming server.
    • Port: 995
    • Security type: SSL
      • This might be referred to as Secure Server, SSL, or a similar term, or indicates it Accepts all certificates.
  6. Scroll down, and tap Next.
  7. Enter the following information for the Outgoing server settings:
    • SMTP Server: mail.brighthouse.com.
    • Port: 587.
      • This seems to work best for Android systems.
    • Security type: None. (This might be referred to as Secure Server, SSL, or a similar term.)
    • Require sign-in: Checked
    • Username: Full email address
    • Password: Email password
  8. Scroll down, and tap Next.
  9. Under Account options, select a Sync schedule and select from a variety of Peak schedule options, including the time frame to Sync Email and to Notify me when mail arrives.
  10. Tap Done. You have successfully set up your email account on your Android device.
  11. Give the account a name. This field is optional.
  12. In the Your name field, enter the name to display in the From field for email that you send.

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Android Device Manufacturers

Android Device Manufacturer Customer Service
Phone Number
Online Support
Archos Phone 1-877-300-8879 Archos Support
Dell 1-877-340-1203

Dell Aero Support
Dell Streak Support

Garmin Asus 1-800-800-1020 Garmin Support
Geeksphone None Geeksphone Support
HTC 1-866-449-8358 HTC Support
Kyocera 1-800-349-4478 Kyocera Wireless Support
LG 1-800-243-0000 LG Support
Motorola 1-800-734-5870 Motorola Mobile Phone Support
Samsung 1-800-726-7864 Samsung Support
Sony-Ericsson 1-866-766-9374 Sony-Ericsson Support
T-Mobile 1-800-866-2453 T-Mobile Support

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Article Number: 2044

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