Account & Billing

Account Change Notification

Various state and federal laws, including the Cable Act, the Telecommunications Act, and Customer Proprietary Network Information (CPNI)* require Charter Communications to protect customer information. We're committed to protecting your personal identifiable information, financial information, and telephone records in accordance with regulatory and statutory requirements.

Because of our commitment to protecting your privacy, there will be some instances when only the named account holder, i.e., the person(s) named on the account, can perform certain actions.

In addition to certain restrictions of activity on your account, you'll receive notice when certain activity has taken place on your account.

If you subscribe to Spectrum Voice service, you'll receive an email, voicemail, or postcard when any one of the following takes place:

  • You request a customer service agent to change to your security code.
  • You request a customer service agent to change your billing address or you change it through My Services. This includes corrections or case sensitive corrections.
  • You request a customer service agent to change the account holder primary email address.
  • You request a customer service agent to change the Voicemail to Email or Voicemail to Text settings, or you change it yourself through My Services.
  • You request to add or change your PIN. This is an optional added verification process that you can ask a customer service agent to add to your account. This cannot be added or changed online.
  • If you make any one, or combination, of the following changes to your account:
    • Username (My Services).
    • Password.
    • Security question.
    • Security answer.
    • Contact email.
    • Creation of a new account.

Account Change Notification Example

Account Change Postcard

* The Customer Privacy and Customer Proprietary Network Information can be found  by clicking the Privacy Policy link at the bottom of every page on this site.

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Article Number: 4848

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