Support and Resources

Account & Billing

Account & Billing

Need to know how to pay your bill, set up recurring payments, order services on line, or perform other account-related tasks? You’re in the right place.
All about Account & Billing
  1. How do I log in to my Bright House Networks account online?
  2. Can I pay my bill online?
  3. How do I sign up for a Bright House Networks online account?
  4. Which local office or Customer Care location is nearest to me?
  5. How do I contact Customer Care?
Television

Television

Get the help you need to hook up your TV, troubleshoot an issue with your service, or find out how to view On Demand programming. Search for what you want to know about your TV service.
All about Television
  1. How do I program my remote control?
  2. How do I use my Digital Video Recorder (DVR)?
  3. What is my Channel LineUp?
  4. Do I need special equipment to receive High Definition (HD) service?
  5. How do I use Start Over?
Home Phone

Home Phone

Find out how to use Call Forwarding, whether your phone will work during a power outage, or how to place a three-way call.
All about Home Phone
  1. How do I set up my Voice Mail?
  2. What is Home Phone Online Tools?
  3. My Home Phone service is not working.
  4. How do I activate Anonymous Call Rejection (*77)?
  5. How do I reboot or reset my Home Phone modem, or MTA?
High Speed Internet

High Speed Internet

Have questions about how to set up your email accounts? Need to reset your cable modem? Find the answers to your Internet questions.
All about High Speed Internet
  1. What are the incoming and outgoing email server addresses for Road Runner?
  2. How can I test my download and upload speeds?
  3. How do I connect my Netgear router to my modem?
  4. What is Bright House Networks Home Networking?
  5. Does Road Runner provide static IP addresses?