Support and Resources

Account & Billing

Account & Billing

Need to know how to pay your bill, set up recurring payments, order services on line, or perform other account-related tasks? You’re in the right place.
All about Account & Billing
  1. Can I pay my bill online?
  2. How do I contact Customer Care?
  3. What is a Bright House Networks My Services online account?
  4. How do I sign in to my Bright House Networks online bill payment account?
  5. How do I view my statement online?
Television

Television

Get the help you need to hook up your TV, troubleshoot an issue with your service, or find out how to view On Demand programming. Search for what you want to know about your TV service.
All about Television
  1. How do I program my remote control?
  2. How do I order Pay Per View movies, sports, and events?
  3. How can I get the user manual for my cable remote control?
  4. How do I use my Digital Video Recorder (DVR)?
  5. How do I reboot my converter?
Home Phone

Home Phone

Find out how to use Call Forwarding, whether your phone will work during a power disruption, or how to place a three-way call.
All about Home Phone
  1. Can I block calls from specific numbers on my Home Phone?
  2. How do I set up my Voice Mail?
  3. How do I remove the battery from my Home Phone modem (MTA)?
  4. How do I activate Call Forwarding (*72)?
  5. What are the star codes available on Home Phone?
High Speed Internet

High Speed Internet

Have questions about how to set up your email accounts? Need to reset your cable modem? Find the answers to your Internet questions.
All about High Speed Internet
  1. How do I log in to a Bright House Networks WiFi area as a Road Runner customer?
  2. How can I test my download and upload speeds?
  3. What Internet speeds are available for Road Runner?
  4. What are the incoming and outgoing email server addresses for Road Runner?
  5. Where are Bright House Networks WiFi areas located?