Support and Resources

Account & Billing

Account & Billing

Need to know how to pay your bill, set up recurring payments, order services on line, or perform other account-related tasks? You’re in the right place.
All about Account & Billing
  1. Which local office or Customer Care location is nearest to me?
  2. Can I change my billing date?
  3. How do I view my statement online?
  4. How do I log in to my Bright House Networks account online?
  5. How do I contact Customer Care?
Television

Television

Get the help you need to hook up your TV, troubleshoot an issue with your service, or find out how to view On Demand programming. Search for what you want to know about your TV service.
All about Television
  1. How do I use my Digital Video Recorder (DVR)?
  2. How do I program my remote control?
  3. How do I order Pay Per View movies, sports, and events?
  4. How long are programs stored after they have been recorded?
  5. What is my Channel LineUp?
Home Phone

Home Phone

Find out how to use Call Forwarding, whether your phone will work during a power outage, or how to place a three-way call.
All about Home Phone
  1. How do I activate Anonymous Call Rejection (*77)?
  2. If I move within the Bright House Networks service area, can I keep my number?
  3. How do I request a new phone number?
  4. How do I cancel repeat dialing?
  5. How do I activate Repeat Dialing (*66)?
High Speed Internet

High Speed Internet

Have questions about how to set up your email accounts? Need to reset your cable modem? Find the answers to your Internet questions.
All about High Speed Internet
  1. How do I configure Microsoft Windows Mail for my Road Runner email account?
  2. How do I connect my Netgear router to my modem?
  3. How do I connect my Sony PlayStation®3 to my Road Runner High Speed Internet?
  4. Does Road Runner provide static IP addresses?
  5. What are the minimum system requirements for using Road Runner?